Splendid Hotel & Spa

Great location, clean and spacious room, very kind and welcoming staff, especially Flora. They allowed us to check in early and check out late, which was excellent. However, an important detail that doesn’t depend on the staff is that the swimming pool is not inside the hotel: guests use the pool of another hotel located a 5-minute walk away. This means you don’t have the convenience of just going up to the rooftop from your room for a quick swim, even for 5 minutes, several times a day, or taking a dip before a shower when you return to the hotel. In short, I believe it should be clearly and visibly stated that the pool is not within the property. Personally, I had selected this hotel using the “pool” filter specifically, because rain was forecast and I have a foot problem, so I was looking forward to having a pool directly in the building. Unfortunately, it was a disappointing surprise to find out otherwise. Had I known this in advance, I would not have chosen the same hotel, as it’s simply not possible to enjoy the pool in the same way. Yes, they do offer transportation to the other hotel, and you can use the pool all day, etc., but the convenience of having it within the same structure as your room is incomparable. It’s unfortunate that this information was not communicated, and that Booking did not verify the filters more accurately.

The staff members were incredibly friendly & helpful, their English were very good. We stayed for 3 nights in total, in between, we went to Ha Long Bay for one night, they took good care of our luggage. When we're back to the airport, they helped us to book the car service, which make our journey very convenient. We booked double room but they offered us 3-bed room, which allowed us to enjoy more space.

The staff at the property were sooo friendly. Hanna our host was so lovely, as was the girl who was also working the evening we checked in. Unfortunately the pool was based in their sister hotel (not far away), but we didn’t go so can’t comment on it. The location is ideal, stones throw away from the Lake, 5 Minute walk to Beer Street, 10 Minute walk to train street.

The staff at Splendid were some of the best that we experienced around Vietnam, so much so we rearranged a stop over in Hanoi to spend a additional night there,

The staff at Splendid were some of the best that we experienced around Vietnam, so much so we rearranged a stop over in Hanoi to spend a additional night there,